As a company, we are always striving to improve our customer experience. We consciously work towards the same and aim to provide 11/10 customer experience whenever they are doing business with us.
We value our travel partners the most and try to make sure that we do everything to make their life hassle-free and convenient. We intend to improve your experience; we want to provide our partners with the best services possible. Furthermore, we want their customers to have an amazing time, and have the best time on each trip that they book.
Lately, we have been actively striding towards the same, in terms of improving the portal experience, our tech and product team actively debugs in order to avoid any glitches. We’ve also added some key features to make your surfing experience even smoother. For example, our hotel section now shows user reviews, galleries, and similar properties to help you save time while gaining confidence in the booking you make with TravClan.
As your supplier, we strive to help our partners spearhead their business to the best of our capabilities. Right from the onboarding process, to every minute inconvenience you might be facing, we are here to assist you. We wish to provide you with nothing but the best, we want you to have full on-ground support and keep making offline trips and directly speaking to the vendors to ensure the same.
To provide the same, we have recently launched a series of helpline numbers for Finance, Flights, Escalation, Hotels, and Packages. Your calls will not be missed and your concerns will be addressed at the earliest. We are constantly trying to improve our rate of ‘picked up calls’.
If you have absolutely any feedback and/ or suggestions, please let us know in the form mentioned below. It will help us improve faster and more efficiently. As always, ‘TravClan hai, toh Trust hai’.